Frequently Asked Questions

Request An Appointment

Are you accepting new clients?

Yes, we are currently accepting new clients for our team of therapists.

Do you take my insurance?

Oak and Emerald is a fee for service practice. Please check with your insurance provider to see if they offer out of network reimbursement.

How do I know which therapist is the best fit for me?

You can start by reading each therapists bio on our Meet the Team page. Additionally when you complete the short intake form, your answers will help our client concierge determine which therapist is the best fit for you. If we are unable to connect you to someone who meets your needs we are happy to provide a referral.

What is the best way to schedule an appointment?

We look forward to hearing from you. There are several ways you can reach us:

– Simply click the “Request an appointment” button on our website and complete the short form.
– Send an inquiry email to:
– Call us at 614.992.7911

Regardless of how you choose to reach out, our client concierge will be in touch.

What can I expect on my first visit?

During the first session you will have the opportunity to share your concerns, build a relationship with your therapist, and work together to create an individualized plan to achieve your desired goals. It is also at that time you and your therapist will determine the frequency of your visits.

How will I know if online therapy is for me?

Ultimately trying online therapy may be the best way to find out if this therapy is for you. Many people find online therapy is comfortable and convenient with their lifestyle. To ensure your privacy, we use a HIPAA compliant tele health platform. If you have additional questions about the different formats or the security of online therapy, our client concierge would be happy to help you.

Can you prescribe medications?

We do not prescribe psychotropic medications but we are able to refer or connect you to providers who we can collaborate with for your care.

Do you offer adolescent therapy and if so, what age do you recommend?

Yes, some of our clinicians offer therapy in their areas of specialty to adolescents, ages 13 and up.